Real Estate & Property Management


Key to Real Estate - Buy, Sell, Rent, Invest + Property Management


I Decided to Become a Better REALTOR

Posted on July 22, 2017 at 5:25 PM Comments comments (9)
July 22, 2017 �?? the Day I Decided to Become a Better REALTOR. My real estate journey began when I bought my first fixer upper in 2002 in Cortez, Colorado. I had recently returned to the area after being away for 20 years. It was on house number two that I became truly hooked on real estate and knew it was what my future would hold. Between then and the real estate market disaster of 2008, with the help of several wonderful people, I successfully completed over 40 real estate transactions. About half involved minor to full remodels and the other were merely financial transactions. Getting funding for real estate in the ways of pre-2008 no longer worked. Needing something to do, I decided to become a REALTOR although I had eschewed the idea previously as unnecessary. It was a great decision. It opened my horizons from solely being a real estate investor. I was now able to help others buy, sell, rent and invest. I built my practice from a property management base. I determined that as a new Agent it was the fastest way to get a lot of experience. I spent my first two years with REMAX, and earned a production award my first full year as a REALTOR. At the first opportunity, which was in two years and one day, I opened XTROV Realty becoming a Broker Owner in August of 2011. I have always been happiest and most successful as the Captain of my own Ship. We rapidly grew our property management and real estate practice. We went through a series of growing pains and continued to learn. Finally, we settled into a core staff of top notch people and then out-grew our office at 303 North Broadway in Cortez. In January of 2016 we moved into our �??forever home�?� at 444 East Montezuma Avenue. 444 needed a lot of remodeling to turn it from a residence and what was once the beloved Wilber�??s Floral into a first-class real estate office. We held our grand opening garden party in June of 2017. We still have lots of work to finish two apartments upstairs and re-do the outside of the building. However, we love working in our new space and sharing it with our clients. We are in the business of �??home�?� and that is how we made our office �?? homelike and welcoming. One of XTROV�??s strengths is we are capable remodelers. Another strength is that we�??ve funded our transactions with our own resources, so we understand the value of money. We treat your transactions just as if they were our own. Negotiating the hard details and pulling deals together is yet another area in which we at XTROV excel. Today is Saturday, July 22, 2017. It is another important milestone in my life as a REALTOR and as the Broker Owner of a real estate company. The last six years have been intense. Building a new company from the ground up takes a lot of time, energy, and commitment. I realized today that somewhere along the way I have started to miss the forest for the trees. I have always been a good REALTOR. The basic skills come naturally to me. Plus, I work hard, am honest, and love the business. There is nothing better than another deal completed. Due to family commitments, I have had to be away from the office for a few days. Although I have been working harder than ever with my added duties, I still have been out of the �??routine�?� which allowed me some time to think. There is no such thing as a coincidence; I needed this change. Being a life-long learner, whenever I have any spare time a new book, class or experience is the best thing to re-energize me. I came across some new material related to marketing real estate services and I had an aha moment. I need to step up my game in marketing and client service. What I do now gets the job done, but it is not providing eXTRaOrdinay Value which is what our company is committed to do. So today is the day I decided to become a Better REALTOR. My goal is to be the Best REALTOR I can possibly be. We have built a fantastic foundation at XTROV. It is up to me to capitalize on all the investments made so far and take our service to the next level of excellence. When you work too hard and get too tired, you can forget to work smart. I am launching a full-fledged re-vamp of how I offer real estate services. The plan will unfold throughout the remainder of 2017. My goal is to double the amount of people I can help in 2018 by working smarter. I am excited to prove that XTROV is a fantastic choice for real estate services in Southwest Colorado.

2016 Rookie of the Year Award Winner- Brenda Hindmarsh

Posted on September 17, 2016 at 2:50 PM Comments comments (0)
Brenda Hindmarsh, Broker Associate with XTROV Realty, was honored at the recent Four Corners Board of REALTORS Installation Luncheon as the 2016 ROOKIE OF THE YEAR.

This award is given to an outstanding newcomer to the real estate profession.  Congratulations Brenda!   Way to go.  We are very proud of you.   Your clients are lucky to have you as their REALTOR!

2015 - Top Ten REALTOR

Posted on January 8, 2016 at 4:25 PM Comments comments (0)

Thanks to everyone - the XTROV Team, great clients, & super colleagues for all that you did to help make 2015 another record breaking year at XTROV Realty.

Katherine Chaffin, XTROV's Broker Owner finished among the top ten REALTORS in the Four Corners Board of Realtors for production in 2015!  There are currently 55 Realtors in the Four Corners Board.  What makes this accomplishment especially rewarding is that Katherine has been a REALTOR for only four years and four months at the time of this writing.   The credentials of the other outstanding REALTORS include many more years' experience. 

With the new 2016 Lisitng Services being rolled out now, Katherine believes that she and the XTROV Team will be able to serve more clients better than ever in the weeks and months to come!  Other updates are that she is now enrolled in the course of study to earn the Graduate Realtor Institute (GRI) designation, which is acknowledged and respected in the field nationwide as a credential earned by the top industry professionals.

XTROV's Property Management practice also continues to grow.  We fully expect to be, not only the best as rated by our clients, but the largest property management practice in the area.   Our technology, people, and experience are enabling us to step by step become the vendor of choice in Montezuma and Dolores counties.  We work to serve the needs of our property owners and rental residents.  Making a great match between the resident and the rental home is one of our keys to success.

It is wonderful to be a part of the lives of the people who choose Southwest Colorado as their home.   Happy New Year to All!

Katherine to Earn GRI Designation

Posted on November 16, 2015 at 1:40 PM Comments comments (0)

The Graduate Realtor Institute (GRI) symbol is the mark of a real estate professional who has made the commitment to provide a high level of professional services by securing a strong educational foundation.   It is a sixty hour course of study covering a wide range of topics to help the REALTOR provide best practice level of service.   Katherine Chaffin, the REALTOR who cares about YOU, is enrolled in the program and will earn her desgination upon completing the course work and passinsg all exams.

The GRI is a National Association of REALTORS designation and recognized across the United States.

Want to Buy or Sell a Restaurant in SW CO?

Posted on November 7, 2015 at 3:30 PM Comments comments (51)

XTROV Realty has partnered with the CO franchise of WE SELL RESTAURANTS.   What this brings to SW Colorado is a local presence, plus the most successful system and proven track record of We Sell Restaurants.   If you have a restaurant to sell, we need to talk.  It is not easy to sell a restaurant unless you have direct access to the people who are looking to buy.   We Sell Restaurants gets hundreds of inquiries and they are ALL from people who want to buy restaurants.  Kind of like fishing in a barrell....  Well maybe not that easy, but it sure helps to be able to attract the majority of all buyers and sellers within the industry.     XTROV brings the expertise in the real esate aspect.  You can buy a restaurant and lease the building or buy the real estate too.   We work with you to make the right match for your business model.  

What in the World is TRID???

Posted on October 12, 2015 at 1:45 PM Comments comments (0)

TILA-RESPA Integrated Disclosures Rule known as TRID went into effect on Oct. 3, 2015. It establishes new disclosures and time lines for most mortgage applications received after this date. It is huge change on how most real esate loans will get done!   All lenders, title companies and REALTORS have to learn how to work with the new disclosure deadlines.


The primary changes are:


Loan Estimate replaces the Initial Truth in Lending and Good Faith Estimate.


Closing Disclosure replaces the Final Truth in Lending and the HUD Settlement Statement


The changes are designed to better protect the consumer by insuring timeliness of information flowing between buyer / Realtor / Seller and most specifically, the Lender.


It is extremely critical with such impactful changes underway to work with both a lender and a REALTOR who understands and can meet the new deadlines.


CALL XTROV for any questions and for a referral to qualified lender(s) who understand how to make all the dates and deadlines work for you.

Free Home Buying Seminar Held Successfully!

Posted on October 3, 2015 at 5:25 PM Comments comments (1)

XTROV and Major Mortgage's first Free Home Buying Seminar was today, Saturday Oct 3, 2015.      

We were very pleased with the turn out and hope that the participants learned some useful information.    We also hope that they will continue to think of us as resources for their lending and real estate needs.  Beau Bradley from Major Mortgage and Brenda Hindmarsh and Katherine Chaffin both of XTROV Realty were the presenters.

A very BIG THANK YOU to Four Corners Community Bank for their gracious hospitality in allowing us to hold the seminar in their conference room at the Citizens State Bank Branch at 77 W Main in Cortez.    

We plan to do another one in the Spring 2016 - most likely in March.

FREE Home Buying Class - SAT. OCT 3 - 10 am

Posted on September 12, 2015 at 4:55 PM Comments comments (0)

Katherine and Brenda are teaming up with Beau Bradley from Major Mortgage to offer an information packed, FREE seminar on buying a home.

It could be your first or one of many.   Learning about YOUR buying ability is the first step for savvy home buying. .  Beau is excellent at helping people get the best possible home loan.    Brenda and Katherine know the real estate market and how to negotiate for your best interests!

Please Join Us.   Held at Four Corners Community Bank's Conference Rm at 77 West Main Street in Cortez, CO  81321.

Saturday, Oct. 3, 2015 at 10 am.   Refreshments served.

Why RENT when you can BUY!?!


Posted on June 13, 2015 at 4:50 PM Comments comments (1)
Art, Vonnie and Ronnie Readying the display.  See below Mike and Betty and Ronnie and Vonnie.   Great people who also just happen to bring realty and property management services to Montezuma and Dolores counties in SW CO!


Posted on May 9, 2015 at 5:50 PM Comments comments (0)

The types of problems a REALTOR solves is unending and often not showcased.  Reason being - a good REALTOR makes it as painless as possible for their clients on both the buying and selling sides.  The ability and willingness to solve all kinds of problems without the clients being unduly impacted is a hidden value and often can mean the difference between a successful and unsuccesful transaction.

One area for huge problems that can slow or kill a real estate transaction is the Appraisal.   The lender orders the appraisal from a list of vendors through a third party firm.   The mundane problems that occur all the time are scheduling problems - is the appraiser coming soon enough to meet the appraisal deadlines and/ or does he or she show up when scheduled?  The question of value, meaning properties coming in at or above the purchase price is usually not the issue that causes REALTORS to move into full problem solving mode.  

The much more serious problems come in the form of something called "conditions." These are things appraisers include in the write up that goes back to the lender.     A few strokes of the key board can mean many hours of extra work to clarify and mitigate these conditions.

Recently, we had an appraiser write about a telephone pole.   The report said, that the "pole could be a potential safety issue and could potentially cause damage to the building."    The buyers were fully approved, with great credit scores, putting 1/3 of the purchase price down, but OH NOT ENOUGH - the POLE could have easily been THE END of the deal without the problem solving skills of the REALTOR.

Immediately Empire Electric was called and a very competent and nice man went out and inspected the situation. The pole is 34 feet tall and the building is 45 feet away.   He went on to say that there is "absolutely no hazzard from the pole."    When presented with this information, the appraiser recanted the remarks.    However, why were they made in the first place?  Unfounded Speculation.   

This is just one example of the many kinds of things that can appear at the last minute that have to be addressed, overcome, and worked through to help a buyer/seller have a successful real estate transaction.

When choosing a Realtor, a good interview question might be, "tell me about a situation where your actions directly impacted a closing going through that without your work, would not have been completed?"