|Posted on January 8, 2016 at 5:40 PM|
It was Thanksgiving 2015. The rolls were being rolled out and then, the phone rings. Betty, XTROV's Leasing Director, had just received The Call from one of our residents that a significant amount of water was coming in from the ceiling. This was in an upstairs unit so both that unit and the one below would soon be in serious trouble. The XTROV Team sprang into action. The picture below shows Art - maintenance manager, on the phone to both Betty at the scene and to our wonderful plumber, Brent from Corky's Plumbing, to give both sides the most current information. Both Betty and Mike had arrived on the scene in minutes and keeping cool heads figured out how to get the water shut off. Remember, this was Thanksgiving. We attribute the excellent response we receive in times of need, from people like Brent, from years of working together and the mutual respect earned. That is an invaluable intangible that XTROV is able to provide our clients. It turns out that the hot water boiler had malfunctioned. We were able to get the unit repaired enough to keep the units warm until a full repair could be completed on the next business day. The water damage was mitigated and both tenants, above and below, were able to stay in their units and enjoy the rest of their Holiday. What could have been a disaster was averted with relatively little damage. The owners of this unit were on vacation and would have had no way to deal with the situation long distance. This was not the first and it will not be the last Holiday where the XTROV Team will take care of owners and tenants, changing an emergency into a manageable event.